CHECK IN and CHECK OUT POLICIES

CHECKING IN

Vaccination Records: Rabies, Distemper and Bordatella are required if you are a new client or have not visited since your last update. We do not accept hand written records. Bordatella must be given five days (No exceptions) before your stay if your dog hasn’t previously had it or if is recently expired in 3 days.

All dogs must be on a leash while on our premises to prevent a chance of possible problems. All cats should be brought in carriers or on a leash.

Toys, Bones: A couple of toys are welcome, please kept in mind – small kongs, tennis balls, and anything rolly will roll out of the suites. You shouldn’t send your pet’s most important toy as they can get misplaced and we are not responsible for lost items, although we try our best, you can be assured. Bones that are sharp or too small for your pet will not be given to them during their stay. Any bones or toys that are used during your pet’s stay that become damaged by your pet and is considered dangerous by our staff will be taken away.

Clean bedding and dishes are supplied for your pet daily. You are allowed to bring bedding as long as it is washable and your pet doesn’t chew or eat it. If your pet is chewing or eating the bedding it will be taken away so that they don’t hurt themselves. Some pets will chew bedding etc. when they are in a new environment away from home but don’t chew on these items at home. Don’t be too upset about this, it is normal for some dogs. We cannot be responsible for chewed or lost bedding. All bedding and blankets must be marked with pets first and last name in permanent marker and must be washable. Please do not bring any towels or dishes.

Tell us if someone else is picking up your pet, so that we can get authorization from you in writing for security purposes, and make arrangements for your bill to be paid. Leave a credit card number or a check with us or your friend, however you wish, but we cannot release a pet without payment. If someone else is dropping off your pet, make sure to make arrangements ahead of time for any extras you want for your pet, along with feeding instructions, medication instructions if any, and emergency numbers. We cannot be responsible for any extra’s you didn’t approve of but were signed for. If you are having personal problems and there are any persons you do not wish us to release your pet to, please make us aware of this.

Medications: Please have medications in clearly marked containers with pet’s name and dosage amount on each item. Please do not put them in with your pet’s food. Make sure liquid meds are in a spill-proof container with a tight closing lid. Medications are kept in a separate area for safety. We charge a minimal fee for administering medications.

Food: It is recommended that you bring your pets usual food to avoid any tummy troubles from switching foods. Please refrain from bringing a 50# bag for a couple day stay. Instead, please use an ice cream pail, baggies, Tupperware, etc. (an ice cream pail will hold enough food for an average dog for 4-5 days.)

CHECKING OUT

We find it easier to settle the bill first, as the reunion can be pretty exciting and chaotic. Please help us to remember your pet’s belongings and medications.

If your departure is going to be later than expected, please call us, as in most cases (with the exception of peak times and holidays) it isn’t usually a problem, but we like to know this so we can adjust our reserved spacing, and if you ordered a bath for your pet, call us if you will be departing earlier or later so that we can adjust the bath date to when you are coming for your pet.

Arrival Home

When you get home- Please do not give your pet a lot of water or food. It is natural for your pet to be excitable and appear thirsty. Your dog needs to settle at home for a few hours before you give them water and food.

Sam & Danni’s provides water for your dog all day during their stay. If you give your dog a lot of food and water after arriving home you run the risk of diarrhea and vomiting due to nerves, excitement, and/or stress. Tummy troubles can usually be taken care of with Kaopectate and a diet including white rice and boiled chicken or hamburger for a few days. If your dog does have Tummy troubles, they can usually be taken care of with Kaopectate and this normally does not require a vet visit.